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Warranty and After Sales Guide for Al Fakher Max Pro
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Max Pro line.
Distributors reviewing their Max Pro range usually find that warranty and after sales explains most of the variance in results between accounts.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Why warranty and after sales matters on the Max Pro
A clear dead on arrival policy removes friction for retail partners.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Max Pro.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Max Pro |
| Brand | Al Fakher |
| Category | Vape Devices |
| Battery | 1000 mAh |
| Output range | 8-40 W |
| Capacity | 2.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Max Pro.
The most common mistake is optimising for the first order instead of the fourth, which is where Max Pro economics actually settle.
Checklist
- Verify that artwork matches the approved compliance template.
- Agree in advance who pays for return freight on a defect claim.
- Log sell through by account for the first eight weeks.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (80 units) | Tier 1 | 30-45 days |
| Pallet (927 units) | Tier 2 | 21-30 days |
| Container (10345 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Max Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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